CHAPTER ONE
1.1 BACKGROUND OF THE STUDY
It has been noted that the efficiency and the productivity level of the workers in nay organization depend to a great extent on how well the organization is managed. In the contemporary time, man has always geared his efforts towards ensuring that the concept of management is not thrown to the winds, and he does thus in order to enhance he chances of organization to enjoy optimal productivity. Moreover, it is an established fact that management, according to Ejiofor (12987) is the process of getting thugs through and with people, and to make this happen in an organization, the concept of management becomes the pivot on which organization usually revolves. However, the research believe that the hotel industry in the kind of organization where the concept of good management is a prerequisite for effective and efficient performance of the workers this is because it is only when the workers are efficient and effective that the productivity level becomes high. Consequently, the management style adopted by those at the helm of affairs in the hotel industry affect the productivity of the workers, this is true because, when the manger or leader is efficient and effective, the subordinates or leader the workers under his or control are also efficient and effective. But when the reverse is the case, the end result is the inefficiency, poor performance and low productivity. There is no doubt what so ever that the hotel industry is an important sector in the nation’s economic system given the fact that which money is committed into the industry by either a single individual who owns such industry or by the government owned. And for the fact that the hotel industry is a profit oriented organization, it becomes clear that if the productivity level of the workers, there is not encouraging. The tendency that the objectives for which it is established will not be realized. We are aware of the consequence of inefficiency or low productivity in any organization. It was terry (1977:166) who stated than an inefficient organization is likely to be one that operates with waste satisfaction, has no clean cut lines of authority no proper exaction of responsibilities and does not allow for appropriate participation in problem solving, gives no room for security and status and does furnish opportunity for personal and competitive pay rates, this means that for an organization like Hotel industry, the participation of both the employee and the management in decision making as well as responsibility and authority to enable them carry out their functions with carton which will avoid wastes and carelessness and make the employees (i.e. workers) have a sense of belonging with the organization is a sine-qua-non to operational efficiency. All these can be achieved when there is one condition present and thus condition is goes management style. A close look at many organization (Including the hotel industry) reveals that the management style being practiced in them by those at the helm of affairs are characterized by favoritism autocracy, inability to delegate, inability decentralize, authority, poor communication with subordinates inability to allow eml0oyees to participate in decision making and above all, inability to motivate workers for greater productivity. The question than is how far and to what extent does the management styles affect the workers in organization such as the hotel industry? It is in response to the above hat thus study looked into the subject matter the effects of management style on workers productivity in the hotel industry inEnuguState.
1.2 STATEMENT OF PROBLEMS
It has been an observed phenomena that many organizations in this country have been experiencing a lot of problems over the years, many rational reasoning citizens are of the opinion that a lot of discrepancies have been observation in the performance level of most organization. This observation is not far from the truth especially when one compares one organization and its counter parts in he same line of business studies have shown that in recent times. Most organization have not their water loon because of bad management, for instance in Enugu State, most hotel industry have either gone out of business or are at the verge of collapse because of the way in which they are managed. Consequently, some of them have performed so dismally to the extent hat they found its impossible to pay their workers salaries due to low productivity. Thus low productivity has given rise to inefficiency oral among the workers. However, prominent among the cause of low productivity, in some of these hotel industry is then kind of management style practiced by either the owners or those at the helm of affairs, events have proved that in organization were there is good management style like allowing workers to participate in decision making, delegation of authority and reasonability, the practice of the concept of management by objective (p9 Bo) good communication subordinates etc, the tendency that the workers have a sense of belonging and put their best in term of productivity. But where the reverse is the case, there are always cases of inefficiency among the workers and low productivity. This discrepancy in the performance of organizations (especially the hotel industry) hopes on identify a problem “the effects of management style on workers productivity in the hotel industry inEnuguStateit is as a result of this that the study intend to took into subject matter.
1.3 OBJECTIVES OF THE STUDY
The study dwelt on the effects which the management style adopted or practiced in the hotel industry has on the productivity of the workers. There are some reasons why an organization such as a hotel industry is established, these include to provide service to the public to make profit to justify their existence and above all to serve as a provider of employment, for the unemployed citizenry, based on this, the objectives of this study are aimed at.
- Examine the management style adopted in the hotel selected for this study
- Identifying the factors that are responsible hotel inEnuguState.
- Examining what extent the practice of effective management is existence in some hotel industry.
- Identifying the kind of management problem which mutate against he attainment of the objectives of the establishment of the hotel industry.
1.4 SIGNIFICANCE OF THE STUDY
It is important to recall that the study primarily with the hotel industry inEnuguState. It is also important to note that the study was under taken to analyze the effects of management styles on the production of workers.
Consequently, this study will enable the research to make an outline of the organizing principles, examine the organizational system or structure of the hotel industry and consequently make suggestions that will benefit many organizations including the hotel industry.
This study will also help to identify that factor responsible for the structural gaps and functional overtops in the hotel industry which are the bag products of bad and ineffective management. Moreover, thus study is important because it will enable the researcher to make propositions for hotel industry so as to enable them achieve the objective for which they are established, the study is very significant because, they findings and the subsequent recommendations would be of great importance to another organization which might be experiencing inefficacy and low productivity or (poor performance) on the part of their workers as a result of the management styles adopted by them. Finally, this study would be a contribution to the academic development of the theories of management styles and for this reason would b very useful to fellow students researchers especially those who may which to research further on the subject in future.
1.5 LIMITATION OF THE STUDY
According to Osuala (1983:58) “an adequate statement of the problem also defines, and as a result, it is essential for a researcher to set forth he bounds of the topic being researched on” this is essential in the scope of a research work. Based on the above, he ambit or scope of this study covered two hotel industry inEnuguState. These two hotel were selected for this study.
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